MERCHANT TERMS

About W-EATS

W-EATS (PTY) LTD provides WhatsApp-based ordering technology for independent food vendors across South Africa. We help you receive clear, structured customer orders on WhatsApp so you can focus on preparing and selling your food.

W-EATS is primarily a technology service. Where enabled, W-EATS may also coordinate delivery through an independent rider or allow an approved vendor-managed delivery service. Available fulfilment options vary by store and area.

What W-EATS Does

• Sets up WhatsApp ordering for your store and menu
• Organises customer orders into a clear, structured format
• Sends orders directly to your WhatsApp number
• Provides area-based customer discovery — customers find you by location
• Shows the collection and delivery options enabled for your store
• Coordinates eligible delivery orders and provides order-status updates
• Issues a store QR code poster for in-store display
• Provides basic technical support for the ordering system

What W-EATS Does NOT Do

• We do not prepare or sell food
• We do not control your prices, menu, or operating hours
• We do not handle or process customer payments
• We do not manage your customers or resolve disputes on your behalf
• We do not guarantee delivery coverage, rider availability, delivery times, order volumes, or revenue

Your Responsibilities

• Preparing and selling food of acceptable quality and safety
• Setting and maintaining accurate prices and trading hours
• Accepting or rejecting orders promptly via WhatsApp
• Keeping your menu and store information up to date
• Communicating with customers regarding your orders
• Packaging each order correctly and handing it to the correct customer or assigned rider
• Complying with all applicable health, safety, and local regulations

Collection & Delivery

Only fulfilment options approved and enabled on your W-EATS profile may be offered to customers.

• Collection: the customer collects from the address shown for your store
• W-EATS rider delivery: available only where shown and depends on coverage and rider availability; applicable fees are shown before the customer confirms
• Your own delivery service: if approved and enabled, you are responsible for your delivery areas, fees, timing, customer coordination, and successful delivery
• You must keep your fulfilment settings and collection address accurate and promptly report any problem affecting an order
• A delivery option may be limited or suspended for operational, safety, coverage, or service-quality reasons

Pricing & Payment

Your first 3 months on W-EATS are completely free. No setup fee. No monthly fee. No catch.

After the free period, you are billed R5 per completed order processed through the platform. W-EATS takes 0% commission — every rand from your customers goes directly to you.

A completed order is an order recorded as completed after fulfilment. Rejected, cancelled, notification-failed, and clearly identified test orders are not completed orders.

Invoices are issued monthly. Payment is due within 7 days of invoice via PayShap. W-EATS reserves the right to suspend service for non-payment after reasonable notice.

Data & Privacy

We process store, contact, location, and order information to operate W-EATS, connect you with customers, fulfil orders, provide support, prevent misuse, and meet legal obligations. We may share only the information reasonably necessary with the relevant customer, vendor, assigned rider, and service providers involved in operating the platform. We do not sell your personal information. See our Privacy Policy for more information.

Termination

Either party may terminate this agreement with 7 days written notice via WhatsApp or email. W-EATS may immediately suspend or terminate access for breach of these terms, including non-payment, fraudulent activity, or conduct harmful to customers.

Limitation of Liability

To the extent permitted by law, each independent vendor remains responsible for its food preparation, pricing, food safety, packaging, store information, customer communication, and correct handover of orders. The party providing an approved delivery service is responsible for carrying out that delivery with reasonable care.

W-EATS does not guarantee uninterrupted platform availability, rider availability, delivery times, order volumes, or revenue. Nothing in these terms excludes or limits any right, remedy, or liability that cannot lawfully be excluded or limited under applicable South African law.